Johnny Cupcakes

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tracking

sam Dec 01, 2015 01:59PM EST

Hello
I ordered 2 items, but when I tried to track my package on USPS (i received an email stating my items were shipped and was provided the tracking number), it states "Postal Service could not locate the tracking information for your request. Please verify your tracking number and try again later".
I would like to know when to expect my package...

1 Community Answers

Best Answer
Johnny Cupcakes Customer Service Dec 03, 2015 11:21AM EST

Hi Sam,
Thank you so much for reaching out. It is not uncommon for the tracking link to remain in pre-shipment / unfound for a few business days. The tracking will update when USPS picks up your package and when it is on it's way to you. Please feel free to contact our customer service team at customerservice@johnnycupcakes.com and they can determine the estimated arrival date of your package.
Thank you!
Johnny Cupcakes


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