Johnny Cupcakes

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Broken item

Carla Chaff Dec 20, 2017 02:45AM EST

I want to know why when mailing out an order with glass you would put 2 mugs in boxes and bubble wrap the other 2? Now my Christmas gift will be late.

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Johnny Cupcakes Customer Service Dec 20, 2017 11:34AM EST Johnny Cupcakes Baker
Hi Carla,
Thanks for reaching out! I'm sorry to hear there was an issue with your order. Please send me an email with your order number or email address your order was placed under, and the broken item so we can replace it. We package fragile items to the best of our ability but occasionally items can arrive damaged if they have a bumpy transit with USPS or UPS. Please send along that email at your earliest convenience so we can look up your order and shipping information. Thanks!

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