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Missing item

Jordan Clark-Carroll Mar 09, 2017 04:34PM EST

Hey so i ordered 2 items a crossbone t shirt and crossbone hat and i only received the shirt what should i do

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Johnny Cupcakes Customer Service Mar 09, 2017 06:32PM EST Johnny Cupcakes Baker
Hi Jordan,
Thanks so much for reaching out and for your recent order. We are sorry your shipment was missing hat you ordered. We are sending it along today. At your earliest convenience could you send along a photo of the paper invoice you received? We request a photo for our records. You can send that to customerservice@johnnycupcakes.com Sorry for the inconvenience! Please reach out to the email above if you have any questions or concerns in the meantime.
Best,
Mary Gillis
Customer Service
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patrick manning Mar 13, 2017 03:20PM EDT
hello,
i ordered the patriots super bowl shirt at the beginning of february (february 7). it said it would take 2-4 weeks. now that it's march 12, i was wondering if it was going to arrive soon or was it an abandoned design? thanks

-pat
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Sandra Ky Mar 13, 2017 03:20PM EDT
Hi I ordered a shirt along with the firm/strong hold suavecito pomade.I received the shirt about two weeks ago but not the pomade..and still haven't received it.On the invoice/packing slip, the item is listed but crossed out with a green marker.Is it being shipped seperately or am I not getting it?
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Johnny Cupcakes Customer Service Mar 13, 2017 03:27PM EDT Johnny Cupcakes Baker
Hi Sandra,
Thank you for reaching out. I'm sorry there was a problem with you order. I see that you placed an order on Friday so we will be able to include the missing pomade with your recent order. We apologize for the inconveneince.
If you have any other questions about your order you can email us at customerservice@johnnycupcakes.com or call toll free at 866-606-CAKE (2253)

Best,
Mary Gillis
Customer Service
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Johnny Cupcakes Customer Service Mar 13, 2017 03:28PM EDT Johnny Cupcakes Baker
Hi Pat,
Thanks for reaching out! Those particular tees are pre-orders that are actually set to ship 6-8 weeks after purchase date. I can email you a screenshot of the item description for your reference (please see writing in red.) You will receive a shipping confirmation in about 1-2 weeks when your order ships.
Please feel free to reach out if you have any other questions or concerns in the meantime.
Best,
Mary Gillis
Customer Service

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